Currently, if you reside in Brazil, Chile, Colombia, Czech Republic, Greece, Hong Kong, Hungary, or South Africa, you are unable to purchase civilizations, booster packs, vanity items, or bundles through the Age of Empires Online store found in the game. Until this issue is resolved, please make your purchases via the Games For Windows – LIVE client, which can be downloaded at: http://www.xbox.com/Live/PC/DownloadClient. Once you download this client, you’ll be able to make your purchase through the Marketplace tab. Please be assured we are working to fix this as fast as possible.
This error code means that you are attempting to connect to a shard that is currently unavailable. If you experience this issue, check the server status forum for updates about the issue.
For more information on ports, check out our help article on our Microsoft Support site here: http://support.microsoft.com/kb/937424
Read more about this error, and how to resolve it on our Microsoft Support site here: http://support.microsoft.com/kb/979000/
This error occurs when the user tries to redeem their game code with a gamertag that is associated with an unsupported region. To find out if your region is supported check here:
To make your offline profile a LIVE enabled profile, login to xbox.com, click Messages, Friends, or Players and then click Join LIVE. If you don't have a profile yet, click Create New Profile, and choose Create LIVE Profile.
Sign in at xbox.com using your Games for Windows LIVE email address and navigate to the account management screen. You will be prompted to accept the new LIVE Terms of Service. Once you do so you will be able to successfully log into the Games for Windows LIVE client. For all other Games for Windows LIVE login errors, see this thread:
Here are some threads that have been helpful to many community members experiencing issues with the GFWL client:
If you’re new to PC game troubleshooting, below are some best practices for maintaining the best PC gaming experience for any game played on the Windows operating system:
Contact Age of Empires Online Support by submitting a ticket.