Common Issues

Why can’t I buy items in-game?

Currently, if you reside in Brazil, Chile, Colombia, Czech Republic, Greece, Hong Kong, Hungary, or South Africa, you are unable to purchase civilizations, booster packs, vanity items, or bundles through the Age of Empires Online store found in the game. Until this issue is resolved, please make your purchases via the Games For Windows – LIVE client, which can be downloaded at: Once you download this client, you’ll be able to make your purchase through the Marketplace tab. Please be assured we are working to fix this as fast as possible.

LF004 error when signing into Age of Empires Online

This error code means that you are attempting to connect to a shard that is currently unavailable. If you experience this issue, check the server status forum for updates about the issue.

"What ports need to be open to run Age of Empires Online?"

For more information on ports, check out our help article on our Microsoft Support site here:

"Error: Your NAT type is set to strict (or moderate)" notification when connecting to LIVE

Read more about this error, and how to resolve it on our Microsoft Support site here:

"There is a problem with the offer associated with this code" at the Games for Windows LIVE code redemption screen

This error occurs when the user tries to redeem their game code with a gamertag that is associated with an unsupported region. To find out if your region is supported check here:

"How do I make my offline profile a LIVE enabled profile?"

To make your offline profile a LIVE enabled profile, login to, click Messages, Friends, or Players and then click Join LIVE. If you don't have a profile yet, click Create New Profile, and choose Create LIVE Profile.

Games for Windows LIVE error code 8015403A

Sign in at using your Games for Windows LIVE email address and navigate to the account management screen. You will be prompted to accept the new LIVE Terms of Service. Once you do so you will be able to successfully log into the Games for Windows LIVE client. For all other Games for Windows LIVE login errors, see this thread:

Games for Windows LIVE Technical Support Forums

Here are some threads that have been helpful to many community members experiencing issues with the GFWL client:

General PC Gaming Best Practices

If you’re new to PC game troubleshooting, below are some best practices for maintaining the best PC gaming experience for any game played on the Windows operating system:

Additional Support

Contact Age of Empires Online Support by submitting a ticket.